Terms & conditions
TERMS AND CONDITIONS
1. Introduction
1.1
These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2
The defined terms and interpretations of these terms and conditions are set out in paragraph 26.
2. Acceptance
2.1
You represent and warrant that:
- You are a natural person and are at least 18 years old;
- You have the power to enter into a legally binding contract with us; and
- You are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2
We reserve the right to request written confirmation of your authority to accept these Terms.
2.3
You represent and warrant that you have not:
- Been convicted of any computer or internet related offence; and
- In the past refused products or access to the Site.
2.4
We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.
2.5
Abandonment of an order means:
- Your assurance and guarantee that you have read these Terms and Conditions carefully and in full;
- Your offer to purchase the Order only in accordance with these Terms and Conditions;
- Your agreement that any Order Confirmation will be based solely on these Terms and Conditions; and
- Your undertaking to us to comply with these Terms and Conditions.
2.6
If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.
2.7
You must expressly agree to these Terms and Conditions to:
- Submit information to or through our website; or
- Purchase a Product.
2.8
By visiting our website, purchasing Products or agreeing to these Terms and Conditions:
- You also agree to our Privacy Policy; and
- You accept and agree to comply with our Acceptable Use Policy.
2.9
We recommend that you print a copy of these Terms and Conditions for future reference.
2.10
If you do not agree to these Terms and Conditions, you may not place an order or communicate with us.
3. Personal Use
You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1
The prices of the Products shown on our website are inclusive of delivery charges, but exclusive of any fees, taxes, duties, levies or other similar governmental charges ("duty unpaid and untaxed").
4.2
Any duties, taxes, fees, levies or other governmental charges and declarations relating to the importation of the Products to the delivery address are your responsibility and are not included in the price of the Products.
All deliveries may, in some cases, incur additional costs for which the seller is not responsible and which are to be borne by the customer.
These include, in addition to the shipping costs, the costs of customs duties or import VAT, as the goods are shipped from a non-EU country (China).
Customs duties or import VAT are not paid by us and are the responsibility of the buyer.
Our goods are always shipped "duty unpaid and untaxed".
The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import tax and must comply fully with all laws and regulations of the importing country.
As the rules for importing goods vary from country to country, please check your country's import duties and VAT before placing your order.
4.3
We will do our best to ensure that all details, descriptions and prices of the products that appear on our Site are correct. However, there may be instances where errors may occur.
If we find that a pricing error has occurred, we will notify you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel your order.
4.4
We are not obliged to fulfil an Order if the price quoted on the Website is incorrect.
4.5
Prices may be changed from time to time. However, such changes will not affect an order for which an Order Confirmation has been sent.
5. Placing an Order
5.1
Once you have placed an order, all orders are subject to stock availability.
5.2
A contract is only concluded if we have issued you with an Order Confirmation and only in respect of the Product(s) listed in the Order Confirmation.
5.3
If your order consists of more than one Product, the Products may be delivered to you in separate deliveries at separate times.
5.4
We reserve the right to remove Products from the Site at any time.
5.5
We reserve the right to refuse or reject any order placed by you at any time.
5.6
If we cancel your order after we have received payment, the payment for the order will be refunded to you in full.
6. Payment
6.1
You can pay for the Products using any of the payment intermediaries listed on our website.
6.2
You may also pay for all or part of your order using a promotional voucher.
6.3
We may use payment intermediaries to make payments between you and us.
6.4
We are not responsible for any payment failures caused by payment intermediaries.
6.5
By placing an order, you confirm that:
- The payment method used is yours;
- You are authorised to use the promotional voucher where applicable; and
- You have sufficient funds or credit capacity to pay for the order.
6.6
We are not liable for unauthorised use of your payment methods by third parties.
6.7
You shall not initiate chargebacks or reverse payments without valid legal grounds.
6.8
You indemnify us against any losses arising from unjustified chargebacks or payment reversals.
7. Delivery
7.1
We will endeavour to deliver your order to the delivery address given at the time of ordering.
7.2
Estimated delivery dates are indicative only.
7.3
We are not liable for delays in delivery beyond our reasonable control.
7.4
Some locations may not be eligible for delivery.
7.5
Risk passes to you upon delivery.
7.6
If you are unavailable for delivery, the carrier may leave instructions for redelivery or collection.
7.7
Additional costs resulting from failed delivery attempts may be charged to you.
7.8
Goods are usually dispatched within 2–5 days after payment confirmation.
Standard delivery time is typically 5–8 working days but may exceptionally take longer.
7.9
Import duties, VAT and customs charges remain the responsibility of the customer.
8. Cancellation or Modification of Orders
8.1
Orders may be cancelled or amended by contacting us via email.
8.2
Once an order has been packed or shipped, cancellation is no longer possible.
8.3
Because our order processing system is automated, refunds before receipt are only possible within 24 hours after placing the order.
9. Defective Products
9.1
Products are standard products and are not custom-made.
9.2
All product descriptions and materials are provided "as is".
9.3
Illustrations may differ slightly from the actual product.
9.4
If you receive a defective product, please contact us by email and include photographic evidence.
9.5
Returned defective products will be inspected.
9.6
If the product is deemed defective, we may either:
- Replace the product; or
- Refund the purchase price and return shipping costs.
9.7
If the product is found not to be defective, we reserve the right to refuse reimbursement.
10. Returns and Refunds
10.1
Our Return Policy forms part of these Terms and Conditions.
10.2
You may return products within 30 days of receipt.
10.3
Return shipping costs are the responsibility of the customer.
10.4
Refunds are only processed once returned products are received and inspected.
10.5
Returned products must be unused and in original packaging.
10.6
Refund processing times depend on your order.
10.7
Approved refunds will be issued to the original payment method.
10.8
Withdrawal is complete once the goods have physically arrived back to us.
10.9
Products already in transit cannot be cancelled.
11. Vouchers
11.1
Promotional vouchers may be used during checkout.
11.2
Voucher codes must be entered before payment is completed.
11.3
Only one promotional voucher may be used per order.
11.4
Promotional vouchers are non-transferable and have no cash value.
12. Permitted Use
You agree not to misuse the Website, including but not limited to:
- Hacking;
- Scraping;
- Transmitting malware;
- Fraudulent orders;
- Unlawful activity;
- Unauthorised access attempts;
- Reverse engineering;
- Distributing harmful software.
You are responsible for ensuring all information provided by you is accurate and lawful.
13. Links to the Website
Third-party links are provided for informational purposes only.
We are not responsible for external websites or their content.
14. Intellectual Property Rights
All content, trademarks, materials and intellectual property on this Website belong to us or our licensors and are protected by law.
You may only use the Website for personal, non-commercial purposes.
15. Data Protection
Our Privacy Policy forms part of these Terms and Conditions.
By using the Website, you consent to our use of cookies and processing of personal data in accordance with our Privacy Policy.
16. Viruses
We do not guarantee that the Website is secure or free from bugs or viruses.
You are responsible for using appropriate virus protection software.
17. Liability
To the fullest extent permitted by law, we shall not be liable for indirect, incidental or consequential damages arising from use of the Website or Products.
Nothing in these Terms excludes liability that cannot legally be excluded.
18. Indemnification
You agree to indemnify and hold us harmless against claims, damages, liabilities and expenses arising from your breach of these Terms.
19. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control.
20. Variations
We may amend these Terms and Conditions at any time.
Updated versions will apply from the date of publication on the Website.
21. Your Breach
If you breach these Terms, we may suspend or terminate your access to the Website.
22. Termination and Suspension
We may suspend or discontinue the Website at any time without notice.
23. Effect of Termination
Termination does not affect rights or liabilities accrued prior to termination.
24. General Provisions
If any provision of these Terms is found unenforceable, the remaining provisions remain valid.
25. Applicable Law
These Terms of Service and any separate agreements whereby we provide you with Products shall be governed by and construed in accordance with the laws of The Netherlands.
26. Definitions
"Order" — Means the order you place through our Website.
"Order Confirmation" — Means the email confirming acceptance of your order.
"Payment Intermediary" — Means any third-party payment processor used by us.
"Product" — Means a product offered on our Website.
"Website" — Means this Website.
"Site Infrastructure" — Means all systems and infrastructure enabling the Website.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, the Website or the Products, please contact us:
Email: Info@pragalune.cz