Return Policy

Shipping Policy

How long does delivery take?

Our average delivery time is 4–11 working days and consists of two stages:

1. Processing Time (1–3 working days)

During this stage, we prepare your order with care. This includes:

  • Order confirmation
  • Customisation (if applicable)
  • Quality inspection
  • Packaging

2. Shipping Time (3–8 working days)

Once your order has been dispatched, delivery usually takes between 3–8 working days. Delivery times may vary depending on your location and local courier services.

The shipping period covers the journey from our international fulfilment centre to your doorstep.

Order Tracking

You can track your order at any time through our “Order Tracking” page, available in the top menu of our website.

If you have any questions regarding your order, feel free to contact our customer support team at any time.

Payment Methods

We offer secure payment options for a safe and easy checkout experience:

  • Visa
  • Mastercard
  • Etc

All payments are processed through secure and encrypted payment providers to ensure your information remains protected at all times.

Return Policy

Return of Goods

If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include tracking number). Upon receipt of the goods, the purchase price will be refunded.

All returns must be registered via our customer service.

I Have Received a Faulty Item

If you have received a faulty item, please contact our support team immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team.

All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without proof of damage from a member of our support team.

I Have Received the Wrong Item

In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you did receive
  • A photo of the item you received

Exchange

Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.

For Faulty Products

If the product is faulty, has been damaged in transit or is otherwise defective, there is no return charge.

If I Want to Return the Item(s)

If the customer has purchased the wrong product, does not fit or no longer wants it, the customer is responsible for the actual cost of return shipping and the return receipt.

Return Address

Liaobu ,Huanan Indurtry ,Jinfuuan ,Liaobu ,Huanan Indurtry ,Jinfu 2 Road N0.33,JinFu Tech Build #1 No.101

Please don’t hesitate to always reach out to our customer support as well:

Pragalune.cz

Cancellation Policy

If you wish to cancel your order, you must notify us within 24 hours, after which we reserve the right to refuse cancellation if your order is already being processed.

In this case, kindly wait upon the receipt of the order, thank you for your understanding.

Please don’t hesitate to always reach out to our customer support as well:

Info@pragalune.cz

Imprint

Milan Trends
Steenwetering 2
KvK 95090363

Contact Form

Click here

Track Your Order

Here will be the tracking option for customers implemented by us through Rush