Privacy policy

Privacy Policy

Declaration on the Collection of Personal Data

This Personal Data Collection Statement (“PICS”) is intended to inform you, in accordance with the Personal Data Protection (Privacy) Regulations:

  • for what purpose your personal data collected by us will be used once it has been collected in connection with your use of this website (“Website”) or your purchase of products sold through this Website (“Products”);
  • to whom your personal data may be disclosed; and
  • to whom you may send requests to view or correct your data.

We may revise this PICS by amending this page. You should check this page from time to time to take notice of any changes we make.

1. User Data

1.1

(“we”, “us”, “our”) means the data user.

2. Data Subjects

This PICS applies to personal data of (“you” or “your”):

(a) Visitors:

Individuals who visit our website;

(b) Users:

Individuals who purchase, request or receive products;

(c) Contacts:

Individuals who contact us via our website, email or other means.

3. What We Collect

3.1

We may collect, store, process, transfer and use the following types of personal data:

(a) From Visitors:

  • IP address or other unique device identifiers;*

(b) From Users:

  • Username;
  • Account password;
  • Full name;*
  • E-mail address;*
  • Billing address;*
  • Delivery address;*
  • Payment information;*
  • Telephone number;

(c) From Contacts:

  • Full name;*
  • E-mail address;*
  • Any other personal data you provide to us.

* denotes mandatory personal data

3.2

If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4. Purpose and Use

4.1

We may collect, store, process, transfer and use your personal data for the following purposes:

(a)

To provide you with our products, such as:

  • to manage and fulfil your orders;
  • if you choose to register an account on our website, to create and update your account registered with us; and
  • to process and facilitate the billing and payment of your orders;

(b)

To monitor and analyse the use of our Website and to compile aggregate statistics about such use;

(c)

To personalise your experience on our website, including identifying your preferences and behaviour to better meet your individual needs;

(d)

To improve our website and our products based on information and feedback we receive from you and based on our analysis of the use of our website and the purchase of products;

(e)

For research and development and by using your personal data to test, research, analyse and support product development (including machine learning);

(f)

For customer service and to help us respond more effectively to your service enquiries, feedback and support requests;

(g)

For non-marketing communications relating to your orders, such as order confirmations and dispatch notifications;

(h)

For technical purposes and for project management requirements;

(i)

To maintain the security and integrity of personal data collected through our website;

(j)

For the prevention of fraud;

(k)

For legal proceedings or as required by regulatory authorities, government agencies and official requests;

(l)

For direct marketing, but only where we obtain your consent;

(m)

For other purposes directly related to the above.

4.2

The personal data we collect may not be used for any other purpose unless:

  • you have given your explicit consent to its use for the relevant other purposes;
  • the purpose is directly related to the purpose for which the personal data was collected; or
  • we may use the personal data for other purposes arising from an exemption or otherwise in accordance with applicable laws and regulations.

5. Transferees

5.1

We may disclose your personal data to the following persons:

  • our employees and officers;
  • our subsidiaries and their employees and officers;
  • Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged by us to manage and maintain the Website and process your orders placed through the Website;
  • Paypal Holdings Inc. and its subsidiaries and other payment processors or intermediaries (“Payment Processors”) that we may engage to process payment transactions for us in relation to our products or in the course of our business;
  • suppliers of our products (“Suppliers”) to facilitate the despatch of our products to you;
  • other service providers and data processors engaged by us such as:
    • Administrative service providers;
    • IT services and software suppliers;
    • Data analytics providers;
    • Service providers for data input and processing;
    • Cloud service providers; and
    • Credit reference agencies;
  • our insurers and bankers;
  • our professional legal, financial and accounting advisors;
  • other companies, organisations or individuals as required by applicable law, regulation, legal process or governmental request or where disclosure is appropriate due to security concerns;
  • other companies, organisations or individuals in the context of negotiations for a merger, sale of company assets, consolidation or reorganisation, financing or acquisition of all or part of our business.

5.2

If you make payments to us via payment processors, you enter into a contract directly with the payment processor and are subject to its terms of use and privacy policy.

5.3

If we share your personal data with other people, we will ensure the confidentiality of your personal data by including confidentiality or other contractual clauses in the agreements with third parties with whom we share your personal data.

5.4

We may disclose your personal data to persons other than those described above if we inform you in advance and obtain your consent.

6. Cookies

Our Cookie Policy forms part of this Privacy Policy through which you can access and use our website.

Cookies are small data files that help improve your experience on our website.

We use cookies to:

  • ensure our website functions correctly;
  • remember your preferences;
  • analyse website traffic and usage;
  • personalise content and advertisements.

By continuing to use our website, you agree to our use of cookies unless you disable them in your browser settings.

You may withdraw your consent to cookies at any time through your browser settings.

7. Retention

7.1

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

7.2

Personal data that you have provided to us will be destroyed at the end of this retention period.

8. Access and Correction

8.1

In accordance with applicable privacy laws, you have the right to:

  • request a copy of your personal data held by us; and
  • request corrections to inaccurate personal data.

8.2

If you wish to access or correct your personal data, please contact us at:

Pragalune.cz

8.3

We reserve the right to charge a reasonable fee for processing a request for access to or correction of personal data.

9. Direct Marketing

9.1

We may use the personal data we collect about you to market our products directly to you.

9.2

The types of personal data we may use for direct marketing purposes include:

  • Your full name;
  • Your email address.

9.3

Direct marketing activities may include:

  • Information and promotional material about our products;
  • Discounts and promotions;
  • Website and product updates;
  • Festive greetings.

9.4

Unless you expressly give your consent, we may not use your personal data for direct marketing purposes.

9.5

If we obtain your consent for direct marketing, we may disclose your personal data for direct marketing purposes to the persons referred to in paragraph 5.1 above.

9.6

You can ask us to stop using your personal data for direct marketing purposes at any time by emailing us or replying to any direct marketing communication from us with the heading:

“Unsubscribe”